Delivery and Shipping
When will my coffee ship out?
All of our coffee is roasted to order Monday through Friday and we are currently working on a 7 to 10 business day processing time from the day you place your order to when we fulfill your order.
I received an email saying that my order has been fulfilled, but my tracking number hasn’t been updated
When you get an email letting you know your order has been fulfilled it means our team has already roasted, packed, and boxed up your order then slapped a shipping label on it. It may be waiting for a carrier to pick it up from the roastery. Don’t worry! Orders get picked up 5 days a week by all of our carriers, if it didn’t get picked up today it will be picked up the following business day.
I inputted the wrong address!
Please be sure to check the details of your shipment on your order confirmation email and reach out to hello@detourcoffee.com as we are able to update your address before the roasting stage. It is the customer's responsibility to make sure your address is correct for shipping. Any orders shipped to an incorrect address will be at the customer's expense.
Emails? I didn’t receive any emails
We can help with that! Email us at hello@detourcoffee.com with your name and order number and we will be happy to help you. But in the meantime, be sure to check your spam folder too.
Shipping Carriers and Delivery Times
FedEx
We use the FedEx Standard Overnight service for the majority of our cross-Canada orders. You can expect your order to arrive in 1-2 business days from when we fulfill your order. You will also receive email updates throughout the process including when we fulfill your order, when it is out for delivery, and when it is expected to be delivered.
There are some cases where FedEx Ground service must be used, in which case you can expect delivery 2-5 business days after fulfillment. In the case that FedEx can't be used for your location, it may go with Canada Post.
Canada Post
We use the Expedited Parcel service from Canada Post to deliver to PO boxes, locations further from our warehouse, or rural communities. The delivery times for Canada Post can vary based on your address and seasonal parcel volume, however most orders can be expected in 3-7 business days after we fulfill your order. All orders sent with Canada Post will have a tracking number you can use to get updates on your delivery.
Please note that Detour can change your shipping method at our discretion to provide you with the best service to deliver your package. All tracking information are expected delivery dates and we are not responsible for delays in shipping.
IMPORTANT NOTE ON SHIPPING ISSUES:
Once your order is shipped, we cannot accept any returns, exchanges, or refunds for items due to delays or errors caused by the shipping company. However, we are committed to working with you to find a satisfactory solution. Please do not hesitate to contact us at hello@detourcoffee.com if you need assistance.
Once your order is shipped, we are not responsible for any delays, misdeliveries, lost or stolen packages, or errors caused by the shipping company. If you have questions about your shipment's estimated time of arrival (ETA), please use the tracking number provided to track your package on the shipping company's website. If you need further assistance, you can contact the shipping company directly using the contact information on their website for updates on your delivery status.
Track your package here!
More questions? We're here for you! Email us at hello@detourcoffee.com with your name and order number and we will be happy to help you.