Delivery and Shipping
When will my coffee ship out?
All of our coffee is roasted to order Monday through Friday and we are currently working on a 1-4 business day lead time from the day you place your order to when we fulfill your order.
I received an email saying that my order has been fulfilled, but my tracking number hasn’t been updated
When you get an email letting you know your order has been fulfilled it means our team has already roasted, packed, and boxed up your order then slapped a shipping label on it. It may be waiting for a carrier to pick it up from the roastery. Don’t worry! Orders get picked up 5 days a week by all of our carriers, if it didn’t get picked up today it will be picked up the following business day.
Emails? I didn’t receive any emails
We can help with that! Email us at email@example.com with your name and order number and we will be happy to help you. But in the meantime, be sure to check your spam folder too.
Shipping carriers, Delivery Times, and Email Updates
We use the FedEx Standard Overnight service for the majority of our cross-Canada orders as well as some regions within Ontario. You can expect your order to arrive in 1-2 business days from when we fulfill your order. You will also receive email updates throughout the process including when we fulfill your order, when it is out for delivery, and when it is delivered.
There are some cases where FedEx Ground service must be used, in which case you can expect delivery 2-5 business days after fulfillment.
Metroland Parcel Service
We use the Express service from Metroland for the majority of orders being delivered within Ontario. You should expect your order to arrive 1-2 business days from when we fulfill your order. You will receive an email update once we have fulfilled your order with tracking and order information. Your tracking number will receive updates along the way including it’s arrival at the shipping hub, when it is out for delivery, and when it is delivered to your door(with a picture of the delivery location included). If your tracking email lists the carrier as "other" it has shipped with Metroland.
We use the Expedited Parcel service from Canada Post to deliver to PO boxes and some more rural communities. The delivery times for Canada Post can vary based on your address and seasonal parcel volume, however most orders can be expected in 3-7 business days after we fulfill your order. All orders sent with Canada Post will have a tracking number you can use to get updates on your delivery.
More questions? We're here for you! Email us at firstname.lastname@example.org with your name and order number and we will be happy to help you.