When will my coffee ship out?

All of our coffee is roasted to order Monday through Friday and we are currently working on a 8 to 10 business day processing time from the day you place your order to when we fulfill your order. Due to the nature of the season, carriers are starting to experience shipping delays that are beyond our control. We're happy to look into your order for you. Unfortunately, we cannot guarantee delivery before the holiday season.

I received an email saying that my order has been fulfilled, but my tracking number hasn’t been updated

When you get an email letting you know your order has been fulfilled it means our team has already roasted, packed, and boxed up your order then slapped a shipping label on it. It may be waiting for a carrier to pick it up from the roastery. Don’t worry! Orders get picked up 5 days a week by all of our carriers, if it didn’t get picked up today it will be picked up the following business day.

I inputted the wrong address!

Please be sure to check the details of your shipment on your order confirmation email and reach out to hello@detourcoffee.com as we are able to update your address before the roasting stage. It is the customer's responsibility to make sure your address is correct for shipping. Any orders shipped to an incorrect address will be at the customer's expense.


Emails? I didn’t receive any emails

We can help with that! Email us at hello@detourcoffee.com with your name and order number and we will be happy to help you. But in the meantime, be sure to check your spam folder too.


Shipping carriers, Delivery Times, and Email Updates

FedEx

We use the FedEx Standard Overnight service for the majority of our cross-Canada orders as well as some regions within Ontario. You can expect your order to arrive in 1-2 business days from when we fulfill your order. You will also receive email updates throughout the process including when we fulfill your order, when it is out for delivery, and when it is delivered.

There are some cases where FedEx Ground service must be used, in which case you can expect delivery 2-5 business days after fulfillment.

Metroland Parcel Service

We use the Express service from Metroland for the majority of orders being delivered within Ontario. You should expect your order to arrive 1-2 business days from when we fulfill your order. You will receive an email update once we have fulfilled your order with tracking and order information. Your tracking number will receive updates along the way including it’s arrival at the shipping hub, when it is out for delivery, and when it is delivered to your door(with a picture of the delivery location included). If your tracking email lists the carrier as "other" it has shipped with Metroland.

Canada Post

We use the Expedited Parcel service from Canada Post to deliver to PO boxes and some more rural communities. The delivery times for Canada Post can vary based on your address and seasonal parcel volume, however most orders can be expected in 3-7 business days after we fulfill your order. All orders sent with Canada Post will have a tracking number you can use to get updates on your delivery.

Due to the nature of the season, carriers are starting to experience shipping delays that are beyond our control. We're happy to look into your order for you.

 Track your package here!

Try out our new pick-up option!

We are offering a pick-up option at our roastery at 99 Clinton Street in Hamilton on Wednesdays and Fridays between 11 am - 3 pm * 
Our pick up orders are now following our lead time of 8 to 10 business days processing times so please look out for your pick up notification. 

* subscriptions cannot be accommodated as a pickup option at this time
** If your order only contains gear items or tea, please reach out as we might be able to accommodate your order if placed after the order cutoff.
Pickup orders are not eligible for cancelation after 24 hours. Any unclaimed pickup orders will be not be refunded, we will send a reminder the following week for pick up. If you want it shipped, your order will have to make the free shipping threshold ($35) or will be charged at the customer's expense.


More questions? We're here for you! Email us at hello@detourcoffee.com with your name and order number and we will be happy to help you.