FAQ
What comes in the box?
Every box will contain two 300g bags of coffee.
What subscription is right for me?
Single Origin coffees are fruit forward and sweet! Perfect for the coffee drinkers who like to experience the vibrant and unique tasting notes that each region and growing season produce. You can select espresso or filter depending on how you brew at home.
The Blends are composed of multiple regions, creating a balanced and smooth cup. These coffees are perfect for the coffee drinkers who rely on a consistent, comfortable cup each morning.
What frequency should I select?
For our blend and single origin subscriptions you can select exactly how many times in a month you would like to receive your subscription: every week, 2 weeks, 3 weeks or 4 weeks depending on how much you drink a day.
When is my coffee roasted?
Every coffee is priority roasted to order on Mondays and Tuesdays of your subscription week.
What’s the difference between a Recurring Subscription and a Gift Subscription?
Our regular “recurring subscriptions” are ongoing and pay-as you-go. They repeat each billing period on the frequency you select.
Gift Subscriptions are perfect to for your best coffee friends! They are paid in full at the time you place your order and are available in 3 month terms. Your gift recipient will receive a delivery every 4 weeks.
How do I make changes to my upcoming subscription?
Any changes can be made simply through your personal subscription portal. Changes to subscriptions must be applied prior to the recurring billing date. Orders that are confirmed cannot be edited, exchanged, canceled or refunded.
How do I setup and access my subscription portal?
Go to the account icon at the top right of the page and log in with your email address and password. From your account screen you can then click manage subscriptions to pause, skip, cancel and edit your subscription.
I still need help with my subscription?
We’re always here to help! Drop us an email at hello@detourcoffee.com.