DO I NEED A PAYPAL ACCOUNT TO PAY FOR MY ORDER?
No, Paypal just completes the credit card transaction for us!
WHEN WILL MY ORDER SHIP?
All orders received before 2pm ship next business day.
All orders received after 2pm ship within 2 business days.
We do not roast or ship on weekends.
All subscriptions ship the Wednesday following the purchase.
IS YOUR COFFEE FAIR TRADE?
No, but that's not a bad thing either. We intentially do not look for exclusively Fair Trade coffees. A great explanation on our approach to selecting coffees can be found here
IS YOUR COFFEE ORGANIC?
Some of it is, but we aren't currently certified to label as such. We've written a post on our approach to sourcing here.
DO YOU SHIP INTERNATIONALLY?
We can process international orders but not through our online store. Our site is optimized for shipping calculations for within Canada. Should you want to order from outside Canada please email us at firstname.lastname@example.org
DO YOU ACCEPT RETURNS?
We cannot accept returns on roasted coffee. If there is ever a problem with your coffee please email us. Unused or unworn merchandise can be returned if required. Depending on the item, defective brewing equipment can be returned to us or the local distributor should there be an issue. Please contact us before returning.
HOW MUCH IS SHIPPING?
Shipping on roasted coffee is determined by weight of combined bags. Brewing equipment and merchandise have fixed shipping costs associated by item. Total shipping charges are visible before proceeding to Paypal. Taxes will be calculated by Paypal depending on your location.
Rates as follows:
12 oz bag $6.00
16 oz bag $7.00
up to 2 lbs of coffee $7.50
up to 4 lbs of coffee $10.00
up to 6.25 lbs of coffee $12.00
up to 9.5 lbs of coffee $13.50
up to 12.5 lbs of coffee $15.00
up to 18.75 lbs of coffee $16.00