HOW CAN I PAY FOR MY ORDER?
We currently are using Paypal to process our orders. You don’t need a paypal account to make a payment. You can pay using a credit card and do not have to create an account. Look for that option on the paypal site once you are redirected to Paypal. Taxes will be calculated by Paypal depending on your location.
WHEN WILL MY ORDER SHIP?
We roast Monday through Wednesday. Orders received Thursday to Sunday will be roasted and shipped either on Monday or Tuesday. Currently we ship Canada Post expedited. Transit times vary but within Ontario 1-2 service is the norm with neighbouring provinces 2-4 days. When shipped you will receive tracking information via email to check the status of your package. Should your package be delayed by more than one day beyond the expected delivery date please email us to let us know.
Subscriptions ship Wednesdays following date of purchase.
IS OUR COFFEE FAIR TRADE OR ORGANIC?
A great explanation on our approach to selecting coffees can be found here
DO YOU SHIP INTERNATIONALLY?
We can process international orders but not through our online store. Our site is optimized for shipping calculations for within Canada. Should you want to order from outside Canada please email us at firstname.lastname@example.org
DO YOU ACCEPT RETURNS?
We cannot accept returns on roasted coffee. If there is ever a problem with your coffee please email us. Unused or unworn merchandise can be returned if required. Depending on the item, defective brewing equipment can be returned to us or the local distributor should there be an issue. Please contact us before returning.
HOW MUCH IS SHIPPING? (* NOV/2011 we have reduced our shipping on larger volumes)
Shipping on roasted coffee is determined by weight of combined bags. Brewing equipment and merchandise have fixed shipping costs associated by item. Total shipping charges are visible before proceeding to Paypal. Taxes will be calculated by Paypal depending on your location.
Rates as follows:
12 oz bag $6.00
16 oz bag $7.00
up to 2 lbs of coffee $7.50
up to 4 lbs of coffee $10.00
up to 6.25 lbs of coffee $12.00
up to 9.5 lbs of coffee $13.50
up to 12.5 lbs of coffee $15.00
up to 18.75 lbs of coffee $16.00